Support

Support

Do you have questions about products you sourced from us? Our specialists are happy to support you on the helpline or to answer your email enquiry via the a&f ticket system.

There are three paths to the a&f support process

Telephone: Contact our helpline for telephone support.

Helpline operating hours: 09.00 am to 12.00 noon | 02.00 pm to 05.00 pm

Email: When you email us, a support case is automatically generated in the ticket system.

Ticket: Open a ticket in our system. (You will receive personal log-in data when you open your ticket.)

Report your support enquiry via the helpline or the a&f ticket system, and we will provide high quality support to identify and record your case at the service desk. 

All support efforts are billed in accordance with the currently valid terms of a&f. 

Telephone support

Email support

Open a ticket