Successful Apple Management at Curaden AG

Headquartered in Kriens, Curaden AG operates globally and has been developing the most gentle, effective and pleasant oral hygiene instruments in cooperation with experts from science, education and industry since 1972.

Curaden has been an a&f systems ag customer since 2009 – initially purely for Apple repairs. Over the years, the cooperation with a&f has extended and intensified.

The starting point

In its brand centre, Curaden AG in Kriens relies on a pure Apple environment. This necessitates repairs, as well as maintenance, administration and remote support. It also needs to be managed effectively. In the initial stages of the cooperation, a&f systems ag was only assigned the repair of Apple devices. However, Curaden was fully satisfied with the service quality and gradually extended the mandate to include further tasks to be handled by the a&f specialists.

The cooperation

Curaden AG sources both its software and its hardware directly from a&f systems ag which stocks all devices included in the Apple product line. Moreover, Curaden relies on the a&f support hotline. This ensures a fast response in an emergency. Curaden thereby maintains a direct dialogue with Diana Fenato. To achieve optimal integration of the Apple devices in the heterogenous ICT environment of Curaden AG, the product “Acronis File Connect” was used for the high-performance file exchange between the Microsoft servers.

“As a pure Microsoft Windows company, we highly appreciate that our brand centre is simultaneously isolated and integrated, and that the support is well taken care of.”
Marco Koch, Team Leader Service Desk, Curaden AG

The Apple environment is centrally administered by a&f systems ag using Munki and Apple DEP and VPP. a&f actively monitors the administration. In addition to this central administration and the remote support via the hotline, an Apple System Engineer from a&f is on-site each month, taking care of the end user support and management. This includes device mutations, new installations, system and software updates and adjustments. More and more companies outsource parts of their Apple environment:

“In recent years, interest in transparent partial outsourcing in the Apple environment has dramatically increased. One of the reasons is that many companies prefer to find alternative uses for resources thus far required internally, or choose not to develop them internally now as this would represent a cluster risk. Rather, the necessary work is assigned to specialists from our Apple Solutions Team, offering a calculable budget position and, if required, immediate availability of extensive practical know-how.”
Philippe Lindegger, Head of Systems Engineering a&f systems ag

Conclusion

The cooperation with a&f brings many benefits for Curaden AG: The fixed costs for the on-site support are clear and easy to budget. Significant cost savings can be achieved compared to previous years. The a&f 24-hour hotline guarantees immediate help and support in the event of failure.

Marco Koch concludes:

“We are glad to have found a competent local partner in a&f who acts quickly and competently.”
Marco Koch, Team Leader Service Desk, Curaden AG

img_0727.jpg Marco Koch, Team Leader Service Desk, Curaden AG

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Philippe Lindegger, Leiter System Engineering, Mitinhaber, Mitglied der GL
Philippe
Lindegger
Head of Systems Engineering, Co-owner, Member of the Executive Board
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