Support

HelpLine

Fast customer support Our service desk team provides assistance in line with the applicable a&f terms and conditions.

Customer HelpLine

a&f systems ag has always aimed to provide its customers with fast and competent software and hardware support. 1st Level Support is provided via the HelpLine and ticket system.

Opening times
Monday to Friday
9:00 a.m. to 12:00 p.m.
2:00 p.m. to 5:00 p.m.

Three ways of accessing the a&f support process

There are three ways for you to contact the support team.

Phone: Ask for support from our HelpLine on the phone. By directly contacting a service desk team member, customer queries can be evaluated quickly.

Email: Email us to generate a support case in the automated ticket system.

Ticket: Open a ticket in our system. (You will receive unique access details when you open the ticket.)

How to write a thorough support request

Step 1: Check if the problem can be recreated

Step 2: Document all of the information regarding the problem and system in as much detail as possible

Step 3: Send an email stating the urgency to ticket@a-f.ch

Terms and conditions

Do you want to ask us questions about products that you have purchased from us? Our HelpLine team looks forward to providing you with assistance or responding to your email enquiries via the a&f ticket system.

Report your support request to the HelpLine or through the a&f ticket system to receive our support. The service desk will quickly identify and record your case.

All support costs are invoiced at the applicable Terms and conditions of a&f.