Fast customer support Our service desk team provides assistance in line with the applicable a&f terms and conditions.
a&f systems ag has always aimed to provide its customers with fast and competent software and hardware support. 1st Level Support is provided via the HelpLine and ticket system.
Monday to Friday
9:00 a.m. to 12:00 p.m.
2:00 p.m. to 5:00 p.m.
Three ways of accessing the a&f support process
There are three ways for you to contact the support team.
Phone: Ask for support from our HelpLine on the phone. By directly contacting a service desk team member, customer queries can be evaluated quickly.
Email: Email us to generate a support case in the automated ticket system.
Ticket: Open a ticket in our system. (You will receive unique access details when you open the ticket.)
How to write a thorough support request
Step 1: Check if the problem can be recreated
Step 2: Document all of the information regarding the problem and system in as much detail as possible
Step 3: Send an email stating the urgency to firstname.lastname@example.org
Terms and conditions
Do you want to ask us questions about products that you have purchased from us? Our HelpLine team looks forward to providing you with assistance or responding to your email enquiries via the a&f ticket system.
Report your support request to the HelpLine or through the a&f ticket system to receive our support. The service desk will quickly identify and record your case.
All support costs are invoiced at the applicable Terms and conditions of a&f.
- Consulting, analysis, conceptual design and evaluation
- Installation and integration
- Training and trend workshops
- Production support and introduction
- Support, maintenance and repairs
- 24/7 emergency and stand-by service
- IT outsourcing
- Cloud services